Privacy Policy

The Still Writing Society
Last updated: 9 Dec 2025

This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from www.thestillwritingsociety.com (“the Site”). We comply with the EU General Data Protection Regulation (GDPR).

1. Personal Information We Collect

1.1 Device Information

When you visit the Site, we automatically collect certain technical information about your device, including:

  • IP address

  • Browser type

  • Time zone

  • Some cookies installed on your device

  • Pages viewed, time spent on pages

  • How you arrived at the Site (referral links or search terms)

  • Site interaction data (clicks, navigation patterns)

We refer to this as Device Information.

We collect Device Information using:

  • Cookies – small data files stored on your device

  • Log files – which record activity on the Site

  • Web beacons / tags / pixels – small electronic files used to understand browsing behavior

You can learn more about cookies and how to disable them at:
http://www.allaboutcookies.org

1.2 Order Information

When you make a purchase or attempt to make a purchase through the Site, we collect:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Payment information (processed securely by Stripe/PayPal; not stored by us)

  • Phone number (if you provide it)

We refer to this as Order Information.

1.3 Personal Information Definition

In this Privacy Policy, “Personal Information” means both Device Information and Order Information.

2. How We Use Your Personal Information

We use Order Information to:

  • Process and fulfill your purchase or subscription

  • Arrange shipping of your monthly letter

  • Communicate with you regarding your order

  • Send invoices, confirmations, and essential service updates

  • Screen for potential fraud or risk

  • Provide customer support

Additionally, with your explicit consent, we may send occasional updates or newsletters.

We use Device Information to:

  • Improve and optimize our Site

  • Understand how visitors browse and interact with the Site

  • Monitor performance and detect technical issues

  • Screen for potential fraud (especially IP-related signals)

We never sell your personal data.

3. Sharing Your Personal Information

We share your Personal Information with third parties that help us operate our service:

3.1 Website & Hosting

We use Squarespace to host our website and manage e-commerce features.
Squarespace may process your personal information as needed to operate the Site.
Squarespace privacy: https://www.squarespace.com/privacy

3.2 Payment Processing

We use Stripe, PayPal, or similar providers to process payments securely. We do not store your full payment information. Stripe privacy: https://stripe.com/privacy

3.3 Analytics

We may use analytics tools (e.g., Squarespace Analytics) to understand traffic patterns.
These tools may collect Device Information as described above.

3.4 Legal Requirements

We may share personal information only when needed to:

  • comply with the law

  • respond to lawful requests (e.g., subpoenas)

  • protect our rights

We do not share data with advertisers or unrelated third parties.

4. Behavioural Advertising

We may use your Personal Information to show you content or communications that align with your stated preferences.
You may opt out of marketing communications at any time by contacting us.

You can also opt out of targeted advertising from major platforms:

5. Do Not Track

We do not alter our data collection practices when a Do Not Track signal is received from your browser, due to industry-wide limitations.

6. GDPR – Your Rights as a European Resident

If you are located in the EU, you have the right to:

  • Access the personal information we hold

  • Correct inaccurate or incomplete data

  • Request deletion (“right to be forgotten”)

  • Restrict certain types of data processing

  • Object to processing

  • Withdraw consent at any time

  • Receive your data in a portable format

To exercise these rights, contact us at:
letters@thestillwritingsociety.com
We will respond within 30 days, as required by GDPR.

Data Transfers Outside the EU

Some service providers (e.g., payment processors, hosting) may process data outside the EU. We ensure appropriate safeguards such as Standard Contractual Clauses (SCCs).

7. Data Retention

We retain Order Information for our records unless you request deletion, except where we are legally required to keep it for tax or accounting purposes.

Device Information may be retained for analytics and security purposes.

8. Minors

To make a purchase, you must be 18 years or older.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technical updates.

Any updates will be posted on this page with a new revision date.

10. Contact Us

For questions, concerns, GDPR requests, or complaints, contact:

The Still Writing Society
Email: letters@thestillwritingsociety.com